CRM Applications: CRM Dashboards From Assessment Builders

I recently had a chance to ask a few questions of Allen Mavel of Assessment Builders regarding their CRM Dashboard offering.  I found this useful, I hope you do as well.

Question:   How long have you been in business?
Assessment Builders Inc. (ABI) was founded in 2005 by the owners of Enginet Technologies.  The core projects of Enginet Technologies were to customize and integrate Assessment and survey tools.  ABI. was formed to develop an assessment tool that provided the flexibility and integration required by many of Enginet’s clients.  
 
Question:   What makes your CRM Dashboard solution unique?
Our dashboard combined with our fully functional Assessment Studio survey system provides a powerful tool to measure application data side by side with satisfaction and impact surveys.
 
The core dashboard tool is independent of any application.  The dashboard gauges and data sheets are driven by XML configuration files that conforms to an applications hierarchy  and provides filtering by key application elements.  The hierarchy may have virtually unlimited levels and unlimited number of filters.  Any dashboard view may be exported to an excel file to provide a balanced scorecard. 
 
Data views are defined by user role.  This allows the dashboard to be viewed by all levels of the organization, while restricting access to details that should not be shared at all levels. 
 
Question:   What is the ROI that most customers receive when implementing this solution?
We do not have specific details on this, but the reports we’ve received have been very significant.  The dashboard has saved the Missouri SBTDC a significant amount of time in validating their CRM data, communicating goals and progress.  Reports that used to take days to tabulate are now completed with a few clicks of the mouse.

Question:   Who are some of the customers who have deployed this solution?
The Business Research & Information Development Group extension of the University of Missouri was our initial client for the Assessment Studio Dashboard, and we’re nearing the completion of our second installation.  Our Assessment applications is actively used in a variety of markets.
 
Question:   Where do you see your CRM Dashboard solution going in the future?
We’re receiving significant interest from SBDC’s, and we expect our presence in that market to grow.  We are interested in expanding to other markets and applications.  Developing partnerships with market specialist will be key to our continued success.
 
Question:    Tell me more about your company.
Assessment Builders Inc. is a software development company that specializes in survey, testing and assessment tools for many vertical markets.  Our nine years of experience in these types of integrations enables us to provide quality solutions that meet our customers’ requirements.  We use only senior software developers in our development and integration projects.

Advertisement