Interviews and Case Studies

To help me better organize the conversations I have with businesses, agencies, and politicians I am creating this page.  I hope this index, of sorts, helps you as much as I hope it helps me.  Note that I have also included a couple of links to other people’s work further down.

BUSINESS

• Airlines
  • Midwest Airlines on their approach to Social Business
  • JetBlue, an airline taking a distinctly social approach
  • Talking engagement with Southwest Airlines
• AT&T is taking holistic approach to their social media strategy
• Collaborative solutions are slow in coming to Spain, help is on the way
• Collaborative solutions are a work in progress at Pitney Bowes
• LabVIEW
  • 10 * 140,000 = 50% = SSC Success
  • Ideas come from everyone. How well are you listening?
• Big Marketing Stunts, Small-Business Style
• Getting Social in Maine with L.L. Bean
• Chatting with Honda about social media
• How Overdrive Interactive does Social Media Monitoring
• eSpares, a UK company that is delivering value with social media
• HP demonstrates how to use Social Support Communities (SSC)
• How Dell Outlet uses Social Conversations to generate revenue
• Infusionsoft leverages the HelpStream Social Support Community
• Can I get some social strategy with that Big Mac?
• How does AddThis engage its customers using social strategies?
• 4Food will be bringing an innovative approach to fast food
• Hopton House Bed and Breakfast on using social media (via Chefforfeng’s Weblog)
• Independent movies and Social Media
• Email, social media, and coupons makes the CFO smile
• Best Buy
  • On the floor with Twelpforce
  • Community, Best Buy Style
  • Social conversation Monitoring and Execution: Twelpforce
  • Constant improvement:  Best Buy’s Mentorship Program

UNITED STATES GOVERNMENT AGENCIES, CITIES, ETC.

• Flexibility and timeliness rule in Utah with the new press release
• No Dorothy, we’re not in Kansas anymore… Time to call KDOT
• How Guthrie, OK, is bringing The Social Ecosystem to life
• The State Department using Collaboration and Social for Operational Effectiveness
• Mary Davie. Assistant Commissioner for the Office of Assisted Acquisition Services at the GSA
• Social Media in San Francisco
• Government 2.0, Washington State Style
• A short chat with the Delaware Division of Libraries, Going Social
• Massachusetts State Treasury is getting social
• Collaboration tools saved 5 state parks, can it help your business or agency?
• Meeting people where they are, the State Department does it right
• How Orange County, CA built its Social Media Guide
• Washington DC is opening up its budgets, will you?
• The Chairman of the Joint Chiefs Tweets
• Discussing Social Media with the Secretary of the Navy
• The City Of Manor is guiding the way for other local governments
• Chatting with Carol Spencer, Web Manager for Morris County, New Jersey
• A conversation with the US Embassy in Pretoria, South Africa
• Helping people understand government 2.0 at the local level, not easy
• Leveraging social business strategies in public policy
• Making Boston buses sexy while reducing your wait times

EDUCATION

• Innovation at Burlington High School
• American University: Universities are beginning to understand Social Media

CANADIAN GOVERNMENT AGENCIES, CITIES, ETC.

• Chris Moore                                                                                                                    , CIO of the City of Edmonton
• The City of Edmonton pushes the envelope

UNITED STATES POLITICIANS

• Flexibility and timeliness rule in Utah with the new press release
• State of Massachusetts, Governor’s Office on Using Social Media
• Congressman Honda weighs in on Social Media and Government 2.0
• Senator Brian Joyce shares his thoughts on social media
• Martha Coakley, Attorney General in Massachusetts, talks about Social Media
• Using social media in West Virginia politics

CANADIAN POLITICIANS

• Canadian Senator Elaine McCoy, Social Media in Canadian Politics

SOME GREAT WORK FROM AROUND THE WEB

• Web 2 0 Governance Policies and Best Practices
• Case studies from Chris Brogan
• SocialMedia.biz has a good list of case studies
• Healthcare: Social Media Marketing in Practice (via The Side Note)
• Case Studies from INgage Networks