Guest post: Social Media Platform Evaluation – Look beyond features and functions

Posted on November 19, 2009. Filed under: Social Business Strategies | Tags: , , , |

You might remember that I recently reviewed the Radian6 Social Media Monitoring platform.  Barry Dalton was good enough to reach out to me, following that post, to share with me some information including the fact that he has recently completed a review of products in this space for his company’s own usage… They chose Radian6.  What [...]

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Social Media Monitoring with Radian6

Posted on November 10, 2009. Filed under: Social Business Strategies, Social Support Communities | Tags: , , , , , |

As you may know I am spending time building out a 2010 Social Media Plan for you to make use of within your company.  As part of this effort I am researching some of today’s Social Media Monitoring (SMM) tools and I wanted to take a few minutes to share my thoughts with you.  I am going to [...]

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$1500 per month for CoTweet Enterprise? A little too steep

Posted on November 9, 2009. Filed under: Random thoughts | Tags: , |

I came across this article on Mashable noting that CoTweet is making it’s move into the Enterprise.  While a smart move for CoTweet I have to question how any CIO or CMO with common sense will justify the $1500 per month that they are charging.  While this is small change for any Enterprise company, two things immediately turned [...]

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Review of the myBrainshark platform

Posted on October 14, 2009. Filed under: Tools | Tags: , |

The new myBrainshark platform enables you to easily create web content from PowerPoint presentations, web sites, and videos and provides tracking, the ability to add polls and surveys.  In my view it is addressing a market need similar to that being addresed by SlideShare.
In the name of transparency let me say upfront that I worked [...]

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Why Social CRM will never be built

Posted on September 26, 2009. Filed under: CRM, CRM Thoughts | Tags: , , , |

Let me tell you a secret.  Promise me, please, that this is going to stay just between you and me.  Okay, listen carefully…. “Social CRM will never, ever, be built”. 
Yes, I am someone who discusses CRM daily.  I am  always talking about Social CRM, Social Support Communities, CRM, and related best practices…   However, if we are waiting [...]

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CRM Insights from an Independent Expert in Sales Effectiveness

Posted on June 29, 2009. Filed under: CRM, CRM Thoughts | Tags: , |

I had the pleasure of chatting with Dave Stein (@davestei) about his company in an e-mail interview.  His company is doing some interesting work, check out the interview.
Question:   How long has ES Research Group been in business?
[Dave Stein] I founded ESR in 2005 with N. Adam Rin, Ph.D.  Adam was a President of Gartner Research. 
 
Question:   [...]

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Why aren’t you using your CRM system more?

Posted on June 23, 2009. Filed under: CRM | Tags: , , , |

I will soon be sharing a couple of posts on usability in CRM systems as well as some thoughts on the role of AI in mining social data for your CRM system.  However, in the mean-time, I am putting most of my mental energy towards some internal projects I have underway. 
Instead of me, and others, [...]

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CRM Applications: CRM Dashboards From Assessment Builders

Posted on May 28, 2009. Filed under: CRM, CRM Thoughts, Cool Applications | Tags: , |

I recently had a chance to ask a few questions of Allen Mavel of Assessment Builders regarding their CRM Dashboard offering.  I found this useful, I hope you do as well.
Question:   How long have you been in business?
Assessment Builders Inc. (ABI) was founded in 2005 by the owners of Enginet Technologies.  The core projects of [...]

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Webinars that ensure I will not buy your product

Posted on May 15, 2009. Filed under: Random thoughts, Tools | Tags: , |

I am a very busy person.  All of us are, I know, but I have no patience for having my time wasted and you shouldn’t either.  This week I joined a webinar with a couple of my teammates to learn about a software application, and it’s associated processes, that could be potentially useful to my [...]

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2009 #topmobileclient Award Voting Is Now Open

Posted on May 13, 2009. Filed under: John's 2009 Award Series | Tags: , |

The voting is completed and more than 600 votes were placed.
Drumroll please….  The Winner is…
Slandr is the clear winner for the 2009 #topclient with 32% of the vote.  Congratulations Slandr!
As with the #topclient competition people came out to support their favorite clients.  Here are the top 5 mobile clients based upon percentage of votes captured.

Slandr [...]

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