Posted on November 28, 2009. Filed under: Social Business Strategies | Tags: communication, Social, Social Business Design, Social Business Strategy, Social Conversation Monitoring |
Before you read this post I would encourage reviewing the starting point of this series. The need for social conversation guidelines exists for all companies but the guidelines need not be complicated. Best Buy has done a great job of publicly posting their Twelpforce Twitter guidelines and they are a good starting point for you [...]
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Posted on November 9, 2009. Filed under: Random thoughts | Tags: apps, communication |
I came across this article on Mashable noting that CoTweet is making it’s move into the Enterprise. While a smart move for CoTweet I have to question how any CIO or CMO with common sense will justify the $1500 per month that they are charging. While this is small change for any Enterprise company, two things immediately turned [...]
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Posted on October 31, 2009. Filed under: Random thoughts | Tags: communication, Social |
I attend webinars on a regular basis as they are a great way to keep learning. These webinars are generally focused on social solutions and technologies, given by the experts of our day. Webinars have traditionally been a one-way communication vehicle but many take time for some Q&A near the end of the webinar, introducing some [...]
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Posted on October 30, 2009. Filed under: Social Business Strategies | Tags: communication, CRM, Social, Social Business Design, SSC |
I attended a very good webinar today, led by Amber Naslund at Radian6, on listening and engaging with social media. The conversation was timely in light of the recent statistics I saw, and blogged about, on how CIOs are erecting walls around their businesses.
While Amber covered a lot of ground the one topic I wanted to build [...]
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Posted on October 21, 2009. Filed under: Random thoughts | Tags: communication, efficiency, innovation, management, process |
As I noted to the Twitterverse I had the great pleasure of sitting on a panel, moderated by Michael Krigsman, covering the topic of how to best measure project success. The audience and my co-panelist were great and it was a fantastic experience. While I won’t capture everything from the meeting I wanted to take [...]
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Posted on October 14, 2009. Filed under: Tools | Tags: apps, communication |
The new myBrainshark platform enables you to easily create web content from PowerPoint presentations, web sites, and videos and provides tracking, the ability to add polls and surveys. In my view it is addressing a market need similar to that being addresed by SlideShare.
In the name of transparency let me say upfront that I worked [...]
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Posted on September 17, 2009. Filed under: CRM, CRM Thoughts | Tags: communication, CRM, innovation, process, Social, SSC |
As regular readers of my blog know I attended a webinar on Social CRM yesterday. I won’t repeat that post but would suggest you read it first. In short:
Companies like HelpStream are not providing Social CRM (SCRM), they are providing Social Support Communities (SSC). While both are valuable SSC is but a small subset of [...]
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Posted on September 11, 2009. Filed under: Leadership, Random thoughts | Tags: communication, management |
One of my developers was responsible for providing a demo today for a new feature they began working on early this week, one that is due at the end of next week. As the developer started the demo it became clear that the coding was not on track.
I was frustrated. I was disappointed. Excuses were [...]
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Posted on September 9, 2009. Filed under: Random thoughts | Tags: communication, Social, Twitter |
I hate it when leaders of any type spin their message according to the audiences they are currently speaking with. This typical political behavior leads to distrust, the lack of transparency is clear to all involved.
It is critical that your social efforts, both personal and corporate, do not suffer from this same problem. Many argue [...]
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Posted on September 3, 2009. Filed under: Random thoughts | Tags: communication, CRM, Social |
The regulars of the Social CRM group on Twitter (#scrm) are constantly discussing how to improve the customer experience, processes, software. The topic of the day today was loyalty, does it exist in the business equation any longer, should it, is it of any value…
In order to have a meaningful discussion, let’s agree on a [...]
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