Posted on November 1, 2009. Filed under: Social Business Strategies | Tags: metrics, Social, Social Business Design, Social Business Strategy, SSC |
In any given week I review various statistics focused on social media usage, trying to better understand how quickly people are adopting these tools into their everyday lives. The reality is that adoption in the US continues to increase, as it does in many other areas of the world. Cultural norms, access to technology, and [...]
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Posted on October 15, 2009. Filed under: Social Business Strategies | Tags: metrics, Social, Social Business Design, Social Business Strategy |
I attended a really good webinar led by Caroline Dangson of IDC regarding operational barriers to social media success. She presented some useful information, information that you should keep in mind as you consider Social Business Design/Strategies for your business, or for businesses you consult with.
These are the stats that caught my eye:
54% of all US CIOs prohibit social networking [...]
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Posted on October 3, 2009. Filed under: Social Business Strategies | Tags: CRM, metrics, Social Business Strategy, SSC |
Graham Hill asked me this morning the following question about conversations we all participate in:
“Where to? Cruising on the superhighway of SocCRM success? Or going round and round the roundabout of SocCRM confusion?”
The question came out of discussions about the value of Social Business Strategy (SBS) to generate revenue. Prem Kumar noted that this represents [...]
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Posted on October 1, 2009. Filed under: CRM, CRM Thoughts | Tags: CRM, innovation, metrics, Social, Social Business Strategy, SSC |
Social Support Communities, SSC, are real and they are here today. As you plan your budgets for 2010 consider how SSC fits into your overall Social Business Strategy. Your customers may not be asking for this today but they will be and you need to be ready before your competitors. The richness of the experience and the cost savings that companies [...]
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Posted on August 29, 2009. Filed under: Leadership | Tags: communication, efficiency, management, metrics |
I have the pleasure of interacting with business and IT leaders on a regular basis. At times I am asked to evaluate a company’s IT organization and provide feedback. When failures are observed they often go back to what I refer to as the three Cs: Commitment, Communication, Capability.
Commitment.
Too many IT organizations have adversarial relationships with the [...]
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Posted on August 11, 2009. Filed under: Coding Thoughts | Tags: coding, metrics, process |
I read an article by Zeichick this morning discussing the reasons why developers are poor software estimators. While I have my own strong opinions on the subject I would love to hear what all of you think. I’m looking for opinions, not necessarily statements of fact so don’t hold back.
I’m looking forward to your votes [...]
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Posted on June 14, 2009. Filed under: Leadership | Tags: management, metrics, process, startups |
While I was tempted to have the subject of this post be something like “Seagulls: They taste like chicken”, I thought better of it and decided to get right to the point, business is serious stuff and there is no room for humor.
The Swimfish office in Danvers, MA is in the second building [...]
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Posted on May 31, 2009. Filed under: CRM, CRM Thoughts | Tags: CRM, efficiency, innovation, management, metrics, process, Social |
I recently wrote an article in response to Jeremiah Owyang’s talk at the Twitter Conference where he discussed Twitter as a potential CRM solution. If you are interested in my thoughts, and Jeremiah’s response, feel free to read the article on this blog.
I was lucky enough to discuss this topic with many people, and often times [...]
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